studio m DANCE COLLECTIVE policies

1. All communication with STUDIO M staff, teachers and owners should go through email or the front desk. Please do not contact ANY teachers directly via text, phone, direct message on social media, etc. 
2. We ensure that we will get back to you within a reasonable time frame.Texts may go unanswered entirely unless it is an emergency situation.
3. Please note our hours for responding quickly to Jackrabbit/email will be during our business hours (MON- FRI from 3:00PM - 9:00PM).
4. If you are using Jackrabbit to contact a teacher who is in the middle of class teaching, likely they will not be able to reply.
5. Please call the front desk if your need is urgent. 
6. The studio will be closed for the following holidays: Labor Day, Halloween, The week of Thanksgiving, Winter break, Spring break, Memorial Weekend and the entire month of July. See studio calendar for specific details. 
7. STUDIO M Dance Collective reserves the right to cancel classes at our discretion. A makeup day will be provided to cover tuition paid. 
8. Class size is generally limited to 10-20 students depending on age. 
9. If a class is full you will not see it on the classes Portal unless you click/turn on "wait-lists". If a class is full do not fear! We can add your child to the wait-list and let you know when a spot opens. We are also happy to assist in finding your child a suitable 2nd option. 
10. If a class has low enrollment, we reserve the right to cancel the class.

1. No hanging out or loitering around, in front or behind the building at any time. Students should remain inside once dropped off for class. Students should not be dropped off more than 10 minutes before class begins. Students should be picked up within 10 minutes of dismissal.
2. Students will utilize cubbies for their belongings during class sessions. All items are left at your own risk in cubbies and STUDIO M Dance Collective will not be held liable for lost or stolen items. 
3. No dancers are allowed in studio space without a STUDIO M Dance Collective instructor present.
4. Students are encouraged to stay in the studio space once class has begun. Please allow for appropriate restroom use prior to class. Very young children will be treated sensitively as the need arises. Preschool children may need a parent’s attention from time to time for various reasons including bathroom or behavioral issues.
5. Please do not leave the lobby when very young children are in class without informing the office or having another parent responsible during your absence. We make every effort to have all children feel safe and cared for in a loving and inspiring learning environment.  
6. Parents need to monitor and supervise siblings that are not taking classes. Parents and siblings are not allowed in the studio space while class is taking place.
7. Please be prompt with picking up and dropping off students.
8. All dancers must be picked up if a break is longer than 30 minutes. 

1. STUDIO M Dance Collective maintains a zero-tolerance policy of student to student, parent to student, parent to parent, student to teacher or parent to teacher harassment. This includes but is not limited to text messages and direct messages on social media discussing any dancer in a negative way. Any form of harassment constitutes grounds for immediate dismissal of the entire family from STUDIO M Dance Collective. 
2. If poor behavior is brought to our attention, the dancer, parent and teacher/owner will be asked to have a meeting to discuss the consequences and expectations of being a member of our studio.
3. Students will adhere to uniform policies per class. See class guidelines for specifics. 
4. Students will always have appropriate shoes, accessories, and hair for each class. Hair should be pulled back for EVERY CLASS.
5. Students are expected to arrive to class on time, in proper attire. If a student is continuously tardy, he/she may be asked to change classes to a more convenient time. Any student arriving more than 10 minutes late will not be admitted to class. For your safety and to receive full benefit from your class, please arrange for a make-up class if you expect to arrive late.  
6. Attendance will be monitored each month. We encourage consistent attendance as this promotes a strong work ethic and will give each dancer the best results in regards to training.

 NEW students are offered one FREE trial lesson per genre. 

1. An annual registration fee of $20 per student, and $15 each additional child, is due after registration. (Registration fee is valid one season August-July)
2. Before starting classes, you must enroll online, sign forms, pay the registration fee and pay your first month's tuition online. If you need assistance registering or creating your online account, please notify the front desk.
3. Registration that takes place mid month will be charged to the card on file within 72 hours. Autopay will begin the following month.
4. Tuition is due on the 1st or 15th of every month. All tuition payments will be automatically debited on the 1st or 15th of each month with the credit card on file. If card payments are declined and payment is not received by 7:30 pm on the 5th or 20th a $25 late fee is added to the account. 
5. Tuition is based on four weeks per month. Months with five weeks are used to offset holidays and studio closures.
6. Monthly Billing: You will be billed every month, on the 1st or the 15th, once you are registered. Being on autopay is a requirement at STUDIO M. If you do not wish to have your tuition and fees automatically deducted from your credit/debit card, you can pay by credit/debit prior to the 1st or 15th of each month. Invoices will be emailed and are available to view on your customer portal.
7. If your card declines the autopay, please update with a new card on file. If your card declines and no replacement card is added, a late fee will be assessed on the 5th or 20th for $25. STUDIO M reserves the right to charge the card on file until payment is made in full.
8. Discontinuing Lessons: Please submit a Drop Request Form (link available below) so we can stop billing your account for the following month. You must submit the Drop Request Form by the 25th of the CURRENT month in order to drop classes. If a Drop Request Fee is submitted after the 25th, a $25 late drop fee will be applied to your account.
9. We do not refund classes dropped mid month.
10. If the dancer takes a break mid-season you are required to re-register and pay the $20 re-registration fee.
11. STUDIO M reserves the right to discontinue lessons due to non-payment and drop students from classes. 
12. It is the responsibility of the parents to inform STUDIO M Dance Collective of any changes of enrollment. Accounts will not be refunded if a dancer takes a month off and has not informed STUDIO M Dance Collective.